Special Report 58 - eGovernment

Published on 07 January 2008

The term eGovernment refers to the provision of public services using information and communications technology (ICT), particularly the internet. On-line service delivery enables members of the public to do business with providers of public services at any time. It also presents service providers themselves with opportunities to increase efficiency by streamlining their business processes. Two Government action plans, launched in 1999 and 2002, set out a series of actions and initiatives designed to exploit the potential benefits of eGovernment. This examination was undertaken to establish the extent to which government departments and agencies are providing information and services on-line and are using internet-based technology to improve their efficiency. Ireland's performance compared to other countries was examined. The development of the on-line Public Services Broker by Reach (a unit of the Department of Social and Family Affairs) was also examined.